ASUS Questions & Answers

Audio jack not working

Follow Problem Posted by Rexxar on Jul 09, 2011

This happened 2 or 3 weeks after I got the laptop. The 3.5mm audio jack just stopped working although the mic jack is fine. I tried reinstalling a ton of drivers but the speakers just won't play. I've read somewhere that this is a common problem in some of the Asus laptops but it didn't seem to have a solution.

So, does anyone know something helpful? I really want to play some music NOT through the built-in speakers.

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1 Dexter on Jul 11, 2011

Level 5 If you hear sound from speakers, but not from headphones, I'm guessing it could be a configuration problem or worst case scenario - faulty jack. I'd suggest taking the following steps:

- Plug in your headphones
- Go to Control Panel > Sound
- See if there are any connected devices

If you see more than one device:
- Make sure to check your headphones as primary (Default). You can do that by clicking on the headphones (might be displayed as Speakers) and then on the bottom Set Default. In case you want to configure and test the sound output, before setting default device, click configure and then click Test.

If no devices are shown:
- Update X59GL audio drivers - http://support.asus.com/Download.aspx?SLanguage=en&m=X59GL&p=3&s=132 (select OS and download the latest audio drivers)
- Try the procedure above

Hope that helps. In case it turns out to be hardware fault, you should claim your warranty.

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2 I.P.K. on Jul 11, 2011

Level 7 When U installed the drivers, did Windows recognize your sound card (chip)?

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3 WingMan on Jul 11, 2011

Level 6 I believe you have a hardware issue. Does the jack work with headphones (it is possible that the speakers cable is screwed)? If not you should use your warranty.

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4 Rexxar on Jul 11, 2011

Level 2 I've tried installing all the new drivers, then removing them and trying old ones. I also tried several pairs of headphones and speakers. I even reinstalled Windows. I'm thinking it's a hardware problem too...

A friend told me that it is possible to force the mic jack to be acting like an audio one. He said this is done through some older version of Realtek. Is this possible?

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7 Slash on Jul 12, 2011

Level 2 Look into the Realtek setup app, If you can switch the speaker configuration from two to four. This way you can use the rear speaker jack for your speakers. Other than that there isn't much you can do except to send the notebook for repair. This is an easy fix that can be done in around 30-60 min and I doubt it would be expensive.

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