Customers unhappy with battery performance of 4G LTE phones

Prepare to be shocked. According to J.D. Power and Associates, some of the most unhappy mobile phone customers are ones with 4G LTE smartphones. The sole reason? Poor battery life.The data J.D. Power and Associates collected shows that dissatisfaction with battery life alone on LTE smartphones “greatly impacted” overall satisfaction of the phones. 4G smartphone owners gave their devices a rating of 6.1 out of 10 on average. On the other hand, customers with 3G smartphones rated their devices 0.6 points higher at 6.7. Battery performance for smartphones in general has resulted in a decline in customer satisfaction with LTE-equipped handsets from September 2011 when the average rating was a 6.... »read more

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